Return & Refund Policy

Last Updated: October 12, 2026

1. 30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition you received it — unworn or unused, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

2. How to Start a Return

To request a return, please contact us at hello@marigoldlaneco.com

If your return is approved, we will provide you with a return shipping label and instructions on where and how to send your package. Items returned without first requesting a return may not be accepted.

3. Damaged or Incorrect Items

Please inspect your order as soon as you receive it. If your item arrives damaged, defective, or you receive the wrong item, contact us as soon as possible so we can review the issue and help resolve it.

4. Non-Returnable Items

Some items may not be eligible for return, including personalised or specially ordered products, sale items, and gift cards.

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

5. Exchanges

If you would like a different size, colour, or style, the quickest option is to return your original item and place a new order once your return has been approved.

6. European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you may have the right to cancel or return your order within 14 days without providing a reason, subject to applicable consumer laws.

Returned items must be in the same condition you received them — unworn or unused, with tags attached, and in their original packaging. Proof of purchase may also be required.

7. Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us.

This policy does not limit your rights under applicable consumer protection laws, including your rights regarding defective goods or products that do not comply with applicable legal requirements.